FAQs

Below are some questions that we frequently get from our Resource Contacts on registration and adding or updating Resources. If you have a specific question, please ask your question in the Comments section below or email us directly.

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Registration

I tried to register, but the site says that there is already a user with that email address.
We preregister many of our Resource contacts. We also use a "shared" pool of contacts, so if you are registered on one ResourceNet, then you can use the same login information on all ResourceNet sites. You can request a new password using the "Forgot My Password" tool on the login screen. Be sure to check your junk mail folder if you don't see it in your Inbox. Alternatively, you can email us and we can manually reset the password for you.

I forgot my username and/or password.
On the login screen, you can enter your email address. Your password will be reset and emailed to you. Be sure to check your junk mail folder if you don't see it in your Inbox. Alternatively, you can email us and we can manually reset the password for you.

Submitting a Resource

Am I a Community Organization or Health Provider?
If you are a nonprofit or community-based organization, then you should submit a Community Organization resource. You will have the ability to also enter various treatment and service options as well as community-related options such as after school child care, social opportunities, or family services.

Submitting an Update / Correction

Why can't I see my changes on the site?
If you have requested an update to your Resource, but don't see the changes immediately, they are being approved by the ResourceNet administrative staff. After you are assigned as the "contact" for that resource, any changes you submit in the future will then be made live immediately.